ACCOUNT QUESTIONS:
How much do you charge for a reading?
How do I set up an account to get my first reading?
Do I have to use all my minutes on every call?
How do I know how much longer I have to talk?
Who is Click4Advisor?
Do I use minutes when I navigate through your telephone menu?
PSYCHIC QUESTIONS:
How do you choose your psychics?
How do I schedule a reading with a particular psychic?
Will a psychic cast a spell for me?
If the psychic I wish to talk to is unavailable, what should I do?
What if I am unsatisfied with a reading I am given?
How can I prepare for a reading?
PRIVACY & SECURITY:
How do you secure my information?
Who sees my phone number and email?
GENERAL QUESTIONS:
How do I contact customer service?
What forms of payment do you take?
How do I leave feedback for a psychic?
ANSWERS
Q: How much do you charge for a reading?
A: All our gifted readers charge a flat rate of $3.99/minute. Large DISCOUNTS are available by purchasing one of our Minute Packages.
Q: How do I set up an account to get my first reading?
A: Accounts can be set up any time on our website need by clicking here. You may add as many minutes as you like. If you need help signing up, please call our customer service center at (800) 808 0867, M-Sat. 9am-5pm Pacific Time or Sunday 10am-4pm Pacific Time.
Q: Do I have to use all my minutes on every call?
A: You can use as many minutes as you like for each reading.
The remainder of your balance will be in your account for future calls.
Q: How do I know how much longer I have to talk?
A: You will receive an automated notice when you have only one minute remaining in your balance during your reading. You can add money at that time over the phone or choose to end your call. You will not be charged for the time it takes you to refill your account.
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Q: Who is Click4Advisor?
A: Click4Advisor is a 3rd party service that Psychics of Isis uses handle all calls with ultimate security and ease of use. Every call is secure in a double-blind environment. Click here for their privacy statement. You may read more about them at www.click4advisor.com
Q: Do I use minutes when I navigate through your telephone menu?
A: Minutes are only deducted from your account when you are connected to a psychic and you always have a 30 second buffer to make sure that the connection is good. Minutes are never deducted when navigating the system or when adding funds to your account.
Q: How do you choose your psychics?
A: Every psychic and intuitive is personally interviewed by the owners of Psychics of Isis and given specific tests for their accuracy. All psychics you will work with here have a minimum of five years experience as a professional psychic.
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Q: How do I schedule a reading with a particular psychic?
A: Click on the "OFF MAKE AN APPT." brown button for the psychic of your choice from our complete listing. A "pop-up" window will appear with specific links for communicating with your psychic. You will be able to click on links from their "pop-up" window to access their schedule and make appointments at your convenience. You mail also email a psychic to ask about specific times for readings. The email link is also found in the psychics "pop-up."
Q: Will a psychic cast a spell for me?
A: We are here to offer guidance and advice, not spellwork. Please do not ask our Psychics to perform such services for you.
Q: If the psychic I wish to talk to is unavailable, what should I do?
A: When an psychic is unavailable or busy, you can 'Submit a Callback Request' to receive a call once the advisor becomes available. 'Submit a Callback Request' is offered to users both in the online system, as well as calling the direct dial number, (1-888-626-7386).
You will see the callback requests you've submitted in your account manager, while the psychic will see the 'Callback Request Queue' in their interface of users waiting to contact them. The moment an advisor switches from Unavailable to Available they will begin receiving the calls that have requested a callback.
This feature allows you to ask the advisor for an appointment time that you initiate. For example, if you want a reading on Monday, July 25th at 7:00pm, you can ask for it (you have to ask for it in Pacific Time Zone to avoid confusion). Your psychic advisor will be sent an email and will either confirm, reject or modify your request. When you both have reached an agreed time, both phones will ring at the appointment time. Please note that these emails are done through our proprietary system and your personal email address is not revealed to the psychic nor their to you.
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Q: What if I am unsatisfied with a reading I am given?
A: Please call our customer support line at 1-800-808-0867 during our business hours of 9am-5pm Pacific time M-Sat. or 10am-4pm Pacific on Sunday or email us at: service@psychicsofisis.com. All refunds are handled directly through Click4Advisor customer support: support@click4advisor.com or or by phone at 925-469-9600 x203.
Q: How can I prepare for a reading?
A: Please go to our brief article on preparing for a reading.
Q: How do you secure my information?
A: Your billing and credit card information is held securely in 256 bit SSL encryption. The only person who can log in and see your information is you. Your information is never sold or passed on to anyone by Psychics of Isis. Please see our Privacy Policy and the Privacy Policy of Click4Advisor.
Q: Who sees my phone number and email?
A: No one at Pschics of Isis including the readers sees your email or phone number. All information contained by Click4advisor in 256bit SSL encryption.
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Q: How do I contact customer service?
A: Please call our customer support line at 1-800-808-0867 during our business hours of 9am-5pm Pacific time M-Sat. or 10am-4pm Pacific on Sunday or email us at: service@psychicsofisis.com.
Q: What forms of payment do you take?
A: Visa, Mastercard and American Express are accepted forms of payment.
Q: How do I leave feedback for a psychic?
A: There is a "leave Feedback" link on the psychic's "pop-up" page that you clicked on to begin your reading.
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